Terms & Conditions

Our Products

All of our products are homegrown, handmade, hand-poured, and/or hand-cut. Slight variations may occur. We do our best to manage our stock levels online, however, if your order is out of stock we will contact you to make you aware. You will then have the choice to wait for the new batch, chose a different product or accept a refund.

We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

Product Descriptions 

We are not medical professionals and do not claim that the use of our products may have a positive effect on any health condition. The information in our listings may make reference to the common properties of the specific ingredients used in our products.

Payments

All payments are processed through Shopify or Paypal.

Shipping

All products will be shipped via USPS. If you have a special requirement please contact us to make other arrangements.

Returns 

We do everything we can to ensure quality products arrive to your door safely. If for any reason you are unhappy, please let us know via e-mail at lyonscreeklocal@gmail.com and we will be happy to assist you.

Lost or stolen / damaged packages

We use USPS mail to deliver our packages. If you believe your order has been lost, please e-mail lyonscreeklocal@gmail.com  and we will investigate the issue.

If you’ve received your package damaged, please contact us within 48 hours of recepit.

Reviews

As a small, women-owned business we would greatly appreciate a review! We will make things right if any issues arise, however, if you have an issue please notify us before leaving a negative review. If we feel that a negative review is untrue or unjust we reserve the right to remove it.

Wholesale

Items purchased online are for personal use and are strictly not for resale. We do have wholesale options available for resellers here.

 

Please e-mail us with any questions at lyonscreeklocal@gmail.com